Assemble, configure, and maintain hardware equipment according to technical specifications.
Diagnose and resolve intermediate-level technical issues independently.
Support the Technical Lead in the implementation of new projects and processes.
Document all tasks performed, maintaining clear and updated records of maintenance, electronic repairs, and incidents.
Handle local electronic repair cases, replace components, and ensure accurate diagnoses and timely solutions.
Consult the LATAM Technical Lead in the case of complex or undocumented failures.
Report to the Regional Operations Analyst regarding required materials and spare parts for repairs or manufacturing.
Attend customer visits for test days and implementations when requested by the Implementations or Presales teams (agenda managed by the Operations Analyst).
Respond to customer tickets to provide support in coordinating hardware logistics, especially in repair cases.
Maintain direct communication with key clients, ensuring a professional, solution-oriented service.
Key qualifications:
Minimum of 2 years of experience in similar roles.
Strong knowledge of SMD soldering, hardware assembly, configuration, and maintenance.
Ability to efficiently diagnose and resolve electronic technical failures.
Experience in technical support, customer service, and ticket management (preferably).
Good command of technical documentation.
Availability for on-site client visits.
Proactive, self-driven attitude.
Results-oriented and capable of working independently.
Intermediate level of Spanish/English (nice to have!)
Why join us?