Customer Success Analyst

São José dos Campos, State of São Paulo   |   Full Time

We are looking for a Customer Success Analyst who will be responsible of providing the best experience for our customers in Brazil.

Job Description

  • Responsible for every touchpoint at the customer journey, including every onboarding meeting, email, presentation, technology implementation, support tickets, new development requests, etc.

  • Achieve the best conversion rate and lead time to turn PoC customers into paying customers.

  • Ensure the delivery of high quality customer experience being part of the PoC tribe to guarantee the development of specific enhancements - quick wins that will help closing the deal.

  • Leave record of every insight, pain point, meeting or customer information at Drixit’s CRM, that will allow other teams to get better knowledge of the customer.

  • Hand weekly customer feedback to the product team.

What we are looking for

  • Already graduated from university.

  • At least 2 years of proven experience in a similar position with client facing, or project management roles.

  • Team player that can wear multiple hats.

  • Communication & persuasive skills. 

  • Aim for excellence analysis and attention to detail. 

  • A positive, self-motivated person who’s able to take direction and work within a team.

  • Experience using quantitative and qualitative data to inform other teams to drive change.

  • You anticipate the tech implications of commercial decisions.

Key Qualifications

  • Customer centric & empathize with customers needs.

  • Commercial awareness of industry.

  • Commercial & PM mindset.

  • Having attention with details and being methodical with documents records.

  • Good written and verbal communication skills in English.

  • Spanish is a plus.

What we offer

  • Think through hard problems, and work with amazing people to make the solutions a reality.

  • Work in a dynamic, collaborative, non-hierarchical environment where talent is valued over job title or years of experience.

  • Become part of an interdisciplinary team that wants to succeed.

  • Vacations, take them when you need, no defined schedule.

  • Contract according to CLT rules

  • Flexible working hours.

  • Ability to work remotely.

  • Flexible time off.

  • Daily lunch at the office.

  • Health insurance.

  • A phenomenal learning environment for you to develop.

  • Incompany English & yoga lessons.

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