We are looking for a Sales Account Manager who will be responsible for improving the organization's market position and achieving financial growth.
Job Description
- Build and maintain strong relationships with existing customers. Understanding their needs, challenges, and objectives.
- Identify potential new customers and opportunities in the market. Prospect and generate leads through various channels. Collaborate with the sales team to close deals and expand the company's customer base bringing them secure and robust solutions through all their life cycle at Drixit.
- Identify opportunities to cross-sell or upsell additional products or services to existing customers, increasing their overall engagement with the company.
- Ensure that customers receive timely and effective support for any issues or questions related to the solutions implemented. Coordinate with the technical support team to resolve any technical problems.
- Develop and execute growth strategies, achieving good agreements to maximize the company’s profits.
- Ensure the delivery of high quality customer experience from the first contact.
- Responsible for the whole sales funnel.
- Track sales performance, customer's satisfaction, and other key metrics related to account management. Provide regular reports to management on progress and achievements.
- Collaborate with various internal teams, including marketing, product development, operations and technical support, to ensure a coordinated approach to meeting customers needs and achieving company goals.
- You should be passionate about delivering a great customer experience by deploying Drixit's solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of customers.
What we are looking for:
- At least 3 years of proven experience in a similar position with SaaS products.
- Willing to do consultative selling
- Experience with big enterprise accounts as customers.
- Great negotiation, communication & persuasive skills.
- Team player that can wear multiple hats.
- A problem solver.
- Aim for excellence analysis and attention to detail.
- A positive, self-motivated person who’s able to take direction and work within a team.
- You anticipate the tech implications of commercial decisions.
Key Qualifications:
- Customer centric & empathize with customers needs.
- Commercial awareness of industry.
- Having attention with details and being methodical with documents records.
- Good written and verbal communication skills in English.
- If you have experience with Oil & Gas, Mining and manufacturing industries is a plus.
- If you have experience with IoT products is a plus.
What we offer:
- Think through hard problems, and work with amazing people to make the solutions a reality.
- Work in a dynamic, collaborative, non-hierarchical environment where talent is valued over job title or years of experience.
- Become part of an interdisciplinary team that wants to succeed.
- Vacation, take it when you need it, no defined schedule.
- Flexible working hours.
- Ability to work remotely.
- Flexible time off.
- Life & Health insurance.
- A phenomenal learning environment for you to develop.
- In-company English lessons.